Privacy Policy

1. Introduction

At SupaCrawlX, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our API services. By accessing or using SupaCrawlX, you agree to the terms of this policy. This policy applies to all users of the SupaCrawlX platform, including visitors to our website, registered account holders, and API consumers. If you do not agree with the terms of this policy, please discontinue use of our services. Effective Date: January 1, 2025

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and maintaining the SupaCrawlX platform and API services
• Processing transactions and managing your subscription or credit balance
• Sending transactional emails such as invoices, API key notifications, and account alerts
• Responding to support requests, bug reports, and general inquiries
• Detecting, preventing, and addressing abuse, fraud, or security incidents
• Analyzing usage trends to improve existing features and develop new ones
• Sending product updates, technical announcements, and marketing communications (you may opt out at any time)
• Complying with applicable laws and legal obligations

4. Log Files

Like most web services, SupaCrawlX uses server log files to record technical details of requests made to our platform. Log entries may include IP addresses, HTTP request types, endpoints accessed, response codes, timestamps, referring pages, and browser information. Log data is used exclusively for security monitoring, debugging, performance analysis, and trend analysis. Logs are retained for a maximum of 90 days and are not used to personally identify individual users except in cases of suspected abuse or legal requirement.

5. Cookies & Tracking

We use cookies and similar tracking technologies to maintain session state, authenticate users, and understand how visitors interact with our website. Cookies we use include:

• Session cookies — required for authentication and platform functionality (cannot be disabled)
• Analytics cookies — help us understand aggregate usage patterns and improve the product (opt-out available)
• Preference cookies — remember your settings such as theme and dashboard layout

You can control cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core API platform.

6. Third-Party Services

We work with a small number of trusted third-party service providers to operate SupaCrawlX. These may include payment processors, cloud infrastructure providers, transactional email services, and analytics platforms. Each provider is contractually obligated to process your data only as directed by us and in accordance with applicable data protection laws. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Any data shared with third parties is limited to what is strictly necessary to deliver our services.

7. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide services. Upon account deletion:

• Account profile and billing data are deleted within 90 days
• API usage logs are anonymized or deleted within 90 days
• Data required for tax, legal, or compliance purposes may be retained for up to 7 years as required by law

8. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest
• Role-based access controls restricting employee access to personal data
• Regular security assessments and penetration testing
• Incident response procedures for data breach notification

While we take security seriously, no system is completely immune to risk. We encourage you to keep your API keys confidential and rotate them regularly. If you discover a security vulnerability, please disclose it responsibly to hello@supacrawlx.com.

9. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights with respect to your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data, subject to legal obligations
• Right to restrict processing — request that we limit how we use your data under certain conditions
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or direct marketing

To exercise any of these rights, contact us at hello@supacrawlx.com. We will respond to all verified requests within one calendar month. You also have the right to lodge a complaint with your local data protection authority.

10. Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information we have collected from you
• Right to opt out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, contact us at hello@supacrawlx.com. We will respond within one calendar month of receiving a verifiable consumer request.

11. Children's Privacy

SupaCrawlX is not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at hello@supacrawlx.com. We will take prompt steps to delete the information from our systems.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account
• Displaying a prominent notice on our website or within the dashboard

The updated policy will indicate the revised effective date at the top of the document. Your continued use of SupaCrawlX after the effective date constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: Email: hello@supacrawlx.com We are committed to working with you to resolve any privacy concerns promptly and transparently.